Privacy Policy

Introduction

The terms "We" / "Us" / "Our" / "Company" individually and collectively refer to Husk Power Systems Pvt. Ltd., and the terms "You" / "Your" / "Yourself" refer to the users. This Privacy Policy is an electronic record formed under the applicable laws and the rules made thereunder, including provisions pertaining to electronic documents/records in various statutes. This Privacy Policy does not require any physical, electronic, or digital signature. This Privacy Policy is a legally binding document between you and the Company. The terms of this Privacy Policy are effective upon your acceptance of the same (directly or indirectly, in electronic form, by clicking on the "I accept" tab, by use of the website, or by other means) and govern the relationship between you and the Company for your use of the website ("Website") or mobile application ("Application"). This document is published and shall be construed in accordance with the provisions of the applicable laws that require publishing of the Privacy Policy for collection, use, storage, and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website or Application, you indicate that you understand, agree to, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website. By providing us your Information or by making use of the facilities provided by the website or application, you hereby consent to the collection, storage, processing, and transfer of any or all of your personal information and non-personal information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of your information shall not cause any loss or wrongful gain to you or any other person.

User information

Registration process & collection of your information

To avail certain services on our Websites or Application, users are required to provide certain information for the registration process, namely: a) mobile number, b) name, c) sex, d) age, e) PIN code, f) email address, g) medical records and history, h) sexual orientation, i) biometric information, j) password, and/or your occupation and interests. We also collect your profile picture, and when you submit a complaint or feedback through our mobile application/website, we shall collect any images or documents you upload as part of this process (usually of the meter reading, etc.). The Information as supplied by the users enables us to improve our site and provide you with a user-friendly experience. All required information is service dependent and we may use the above said user information to maintain, protect, and improve its services (including advertising services) and for developing new services. Such information shall not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

How we use your information

The information we gather from you is utilised in several ways:

• Enhancing user experience: The data you provide helps us respond more efficiently to your queries and requests, thereby making our application/website user friendly.
• Periodic communications: With your consent, the information you provide is used to contact you via emails, text messages, and phone calls. This enables us to deliver information related to our products or services and for purposes of promotion and marketing.
• Account management: Collection of your profile information helps us manage and operate your account, providing a personalised experience.
• Issue resolution: Images or documents uploaded in the Customer Complaints section are used to address and resolve any issues or disputes related to our products or services.
• Improvement: We use the information to improve our products and services, including the functionality of our mobile application.

Sharing & disclosure of information

We do not sell or rent personal information to third parties. However, we may share your information without obtaining your prior consent in the following limited circumstances:

• When it is requested or required by law, or by any court or government agency or authority, to disclose — for the purpose of verification of identity, or for the prevention, detection, investigation (including cyber incidents), or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
• We may share such information within our group companies and officers and employees of such group companies for the purpose of processing personal information on our behalf. We ensure that these recipients agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• In the event of a re-organisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), the personal information that we have collected may be shared with the appropriate third party involved in such a transaction.

Fairness & purpose

We are committed to collecting only sufficient and relevant personal information that is essential for its intended use. We ensure that this information is processed in a fair and lawful manner. The reason for collecting this information will be clearly defined at the time of its collection, or whenever there is a change in the purpose of its use.

Cookies

To improve the responsiveness of the sites for our users, we may use "cookies" or similar electronic tools to collect information, to assign each user a unique, random number as a User Identification (User ID) to understand the user's individual interests using the identified computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply, and a cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. Your IP address does not identify you personally, and we use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site, and let advertisers know the geographic locations from where our visitors come.

Links to other sites

To enhance your online experience and introduce you to products you may find interesting, we provide links to the websites of our business partners. When you click on these links, you'll leave our website and connect to the selected organisation or company's website. We do not have control over these external sites, even if there is a partnership with them, so we advise you to review their respective privacy policies. When visiting a website linked from our site, it's important to check their privacy policy before submitting any personal information. We are not responsible or liable for the actions of these third parties.

User rights & information security

Your personal information is maintained securely. Access to this information is limited to authorised personnel, business partners, affiliates/subsidiaries, clients, vendors, and other third-party entities who have committed to keeping the information confidential and secure. We take steps to ensure that our suppliers implement industry-standard security measures, as stipulated in legally binding agreements, to safeguard your information. However, you bear the responsibility for protecting the security of the passwords, user IDs, or other authentication methods required to access password-protected areas. Unauthorised entry into these areas is strictly forbidden and may result in legal action.

All information gathered on our Website or Application is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. Effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any information you include in a posting to the discussion area is available to anyone with Internet access.

Consent & control

Consent typically involves an individual actively choosing to "opt-in" or "opt-out" of a company's handling of their personal data, often indicated by ticking a checkbox or providing a signature to confirm their understanding and agreement to their personal data being processed. In some situations, particularly depending on the nature of the data processing activity, explicit written consent from the individual might be necessary. We ensure that we obtain consent from individuals before: (a) gathering, utilising, or processing your personal information, including sensitive data, or sharing your personal information with any third party; (b) implementing or placing web cookies on your computer or other electronic devices. You have the right to withdraw the consent by writing to us at info@huskpowersystems.com and in such an event, we shall have the right to discontinue your access to the app/website for placing new orders, yet we will continue to process and fulfil any orders that you have already placed and paid for. If the user is under 18 years of age, consent must be given by the child's parent or legal guardian.

You have the right to access, amend, delete, or limit the use of your personal information that you have previously submitted to us. When making a request, please specify which personal information you wish to change, whether you want your personal information removed from our database, or restrictions you'd like to place on how we use the personal information you have provided. Most queries and issues regarding access can be resolved promptly, but complex requests may require additional investigation and time. In these instances, your concerns will be addressed, or we will contact you to explain the issue and discuss the next steps within a 30-day timeframe.

Data storage

We store your personal information on secure servers and employ robust data protection protocols. The duration for which your data is retained aligns with the purpose for which it was collected and as required by applicable law. We ensure regular review and deletion of data that is no longer necessary for our services or legal compliance. Your data is protected against unauthorised access and loss with industry-standard security measures.

Retention & disposal

We will keep personal information only for the duration required to fulfill the purposes outlined, and will dispose of it thereafter. Your information will be maintained as long as your account remains active or as necessary to deliver our services to you. If you wish that we no longer use your information for providing services, please reach out to us at info@huskpowersystems.com. We commit to addressing your request within 30 days of receiving it. Nonetheless, we may continue to hold and utilise your information when required to adhere to our legal obligations.

Changes to the privacy policy

We may periodically revise this Privacy Policy without prior notification. By continuing to use our Services, you agree to the current version of the Privacy Policy and Terms & Conditions. Therefore, we recommend that you regularly check this page to stay informed about any updates.

Grievance redressal

Any complaints, abuse, or concerns with regards to content and/or comment, or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below, via written communication or through email signed with an electronic signature, to Mr. Nishant Gunjan ("Grievance Officer"). Contact: info@huskpowersystems.com

Questions? Reach us at info@huskpowersystems.com.